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Contact us

Enquires	Monday to Friday 9am–5pm (AEST); 7am–4pm Western Australia
Phone	1300 362 072 (local call charge — calls from mobile phones at mobile phone rates)
Email	ombudsman@ombudsman.gov.au
SMS	0413 COM OMB (0413 266 662) (standard carrier rates apply)
Postal	GPO Box 442, CANBERRA ACT 2601

Complaints can be made in writing, by phone, in person or by using our online complaint form (opens in new window).

Our Public Contact Team provides a central information and response service for all approaches and complaints to the Ombudsman's office.

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY Service is available through the National Relay Service on 133 677.

We have information sheets in many community languages and can provide copies of a large print information booklet.

Request for guest speaker

If you would like the Ombudsman or a member of staff to speak at your event, please complete this form and return it to our office. You can complete an editable document [doc] and email it to ombudsman@ombudsman.gov.au, or print it out [pdf] and fax or post it to our office.

Speeches given by the Commonwealth Ombudsman are available from the Research and speeches area of this site. Information about outreach activities conducted by our office can be found on the Outreach activities page under About us.

	Feedback Your feedback is important to us. If you have any questions, comments or suggestions about this site or any information contained in this site, click on the 'feedback' heading link to email us at ombudsman@ombudsman.gov.au
	Our offices Contact details for our offices in Adelaide, Alice Springs, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
	Seeking information from the Ombudsman's office This section contains guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.