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Annual Reports

Annual Report 2007-2008

Annual Report 2007–2008

Nearly 40,000 people contacted the office of the Commonwealth Ombudsman for assistance during 2007–08; a 20% increase on the previous year. This report highlights the importance attached by the Ombudsman’s office to providing an appropriate remedy to a complainant and draws out the themes in the year’s work by pointing to the broader lessons that a single complaint or problem can teach. The office conducted or initiated a record number of own motion investigations during the year.

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Annual Report 2006–2007

This is the 30th annual report of the Commonwealth Ombudsman. A special theme of this report is the changes that have occurred in the office since it was established in July 1977.

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Annual Report 2005–2006

This annual report contains many examples of the constant growth, adaptation and maturation of the office.

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Annual Report 2004-2005

Annual Report 2004–2005

During the year we completed five own motion and major investigations, with all Ombudsman recommendations being accepted by agencies.

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Annual Report 2003-2004

Annual Report 2003–2004

The Ombudsman's Office received increased funding to establish new roles, expand delivery of Ombudsman services in regional and remote areas, and improve oversight of surveillance devices.

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