| | Better practice guides and information for agencies
Better practice guides |
The Automated Assistance in Administrative Decision-Making Better Practice Guide seeks to ensure that agencies using computer systems for administrative decision-making purposes adhere to administrative law values when developing and operating such systems. | |
This manual has been prepared to assist staff in government agencies when dealing with the small proportion of complainants whose conduct is especially challenging. |
Information for agencies |
An overview of the Ombudsman’s role, powers and responsibilities, and how the office deals with complaints and approaches to assist agencies and individuals dealing with Ombudsman enquiries and investigations. | |
An overview of the Ombudsman’s powers, investigations processes, recommendations, remedies and remedial actions, and working cooperatively with the Ombudsman’s office. | |
An overview of the categories of administrative deficiency—a phrase used by the Ombudsman’s office when referring to agency action that is assessed as being 'deficient' for a reason specified explicitly or implicitly in s 15 of the Ombudsman Act 1976. |
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