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30th Anniversary Seminar speeches and presentations
On 9 August 2007, a one-day seminar was held as part of the 30th anniversary celebrations of the Commonwealth Ombudsman. The seminar was titled Improving administration: the next 30 years - Complaint handling, investigation and good administration. Senior representatives from the public and private sectors gathered to discuss and debate current and emerging issues in complaint handling and ombudsman oversight of administration. Speeches and presentations from the seminar are reproduced below.
Practical Issues of Effective Investigation Bruce Barbour, New South Wales Ombudsman The use of investigative planning in complex investigations David Bevan, Queensland Ombudsman Corruption, Maladministration and the Ombudsman in 30 Years — Five Predictions Dr A J Brown, Socio-Legal Research Centre, Griffith Law School Principles of Effective Complaint Handling Bill Dee, Director, Compliance and Complaints Advisory Services Reaching your target audience — the principles of effective complaints handling Hank Jongen, General Manager, Communications, Centrelink Thirty years of complaint handling — what have we learnt? Prof. John McMillan, Commonwealth Ombudsman Lessons from a public and private divide Colin Neave, Chair, Commonwealth Consumer Affairs Advisory Council Investigating corruption Robert Needham, Chairman, Queensland Crime and Misconduct Commission Principles of effective complaints handling Julia Neville, Assistant Commissioner, Australian Taxation Office Lessons from the public and private Ombudsman divide Deirdre O’Donnell, Telecommunications Industry Ombudsman Reaching our target audience — making the Ombudsman more accessible Clare Petre, Energy and Water Ombudsman NSW Complaint handling in Small Agencies Brett Phillips, Executive Director, Office of Regulatory Services Presentation to Commonwealth Ombudsman's 30th Anniversary Dinner Andrew Podger, IPAA National President At Least Every Three Decades — acknowledging the beneficial role of the Commonwealth Ombudsman Dr Peter Shergold, Secretary, Department of the Prime Minister and Cabinet Maintaining accountability and transparency in e-government (slides) Kayelle Wiltshire, Australian Government Information Management Office Maintaining transparency and accountability in e-government: some challenges for investigators, administrators and consumers John Wood, Member, Access Card, Consumer and Privacy Taskforce |
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Last updated: 14.09.07
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