Commonwealth Ombudsman logo

A - Z

A

Australian Federal Police

Australian Government agencies

Alan Cameron (1991–1992)

Administrative files

A review of Australian Federal Police practices and procedures, November 1997—01|1997

AAADM better practice guide

AAADM Better Practice Guide

About us

Accom

ACT Ombudsman

AFP use of powers under the Intoxicated Persons (Care and Protection) Act 1994 (ACT), July 2001—01|2001

All controlled operations inspection reports

All immigration bulletins

Annual Procurement Plan for Commonwealth Ombudsman Office

Annual Report 2001–2002

Annual Report 2002–2003

Annual Report 2003–2004

Annual Report 2004–2005

Annual Report 2005–2006

Annual Report 2006–2007

Annual Reports

April 2006–Administrative Tribunals in Australia - Future Directions

Australasian Legal Information Institute (AustLII)

Australia Post—Investigation of a complaint about a Postal Delivery Officer, December 2007—17|2007

Australian Capital Territory (ACT)

Australian Defence Force – Management of service personnel under the age of 18 years, October 2005—04|2005

Australian Defence Force—Management of complaints about unacceptable behaviour, June 2007—04|2007

Australian Federal Police (AFP)

Australian Film Commission—Investigation into the assessment of film funding applications, May 2007—02|2007

Australian Government agencies

Australian Government procurement policies

Australian Institute of Administrative Law (AIAL)

Australian Law Online

Australian Taxation Office – Administration of the superannuation co-contribution scheme, March 2006—03|2006

Australian Taxation Office—Administration of garnishee action, April 2007—01|2007

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B

Background for media

Balancing the risks: Income support, September 1999—01|1999

Better practice guides and information for agencies

Bibliographies

Breach Penalties – Issues of Administration, October 2002—01|2002

Brochures and fact sheets

Brochures, fact sheets and posters

Building Industry Taskforce report

Bulletin 1—19 August 2005–Assessments of the circumstances of people who have remained in immigration detention for two years or more

Bulletin 10–8 January 2007–Progress on Immigration matters

Bulletin 11–26 July 2007–Progress on Immigration matters

Bulletin 12—12 March 2008—Update on Immigration matters

Bulletin 2–1 September 2005–Investigation of the removal of Ms Vivian Alvarez from Australia and other immigration detention matters referred to the Commonwealth Ombudsman

Bulletin 3–6 September 2005–Progress with assessments of the circumstances of people who have remained in immigration detention for two years or more

Bulletin 4–31 October 2005–Investigation of referred immigration cases

Bulletin 5–7 November 2005–Progress with assessments of the circumstances of people who have remained in immigration detention for two years or more

Bulletin 6–14 December 2005–Progress on Immigration Matters

Bulletin 7–3 February 2006–Progress on Immigration Matters

Bulletin 8–29 March 2006–Progress on Immigration matters

Bulletin 9–26 October 2006–Progress on Immigration matters

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C

Commonwealth jurisdiction

Complaints the Ombudsman can investigate

Commentary on Ombudsman function and related issues

Corporate Information

Current Ombudsman

Centrelink—Payment of independent rate of youth allowance to a young person, February 2008—01|2008

Child Support Agency change of assessment decisions, May 2004—01|2004

Child support payments: a case of give and take? January 1998—03|1998

Comcare—Identifying the rehabilitation authority of a former Australian Government employee, December 2007—18|2007

ComLaw

Commonwealth courts and tribunals: Complaint-handling processes and the Ombudsman's jurisdiction, August 2007—12|2007

Commonwealth Ombudsman

Complaint about delay in the processing of an application for a bridging visa, December 2004—05|2004

Complaint by Mr Z about his immigration detention, May 2005—02|2005

Complaint handling in Australian airports—Own motion investigation, May 2007—03|2007

Complaints

Contact us

Controlled operations inspection reports

Copyright Notice

Department of Industry, Tourism and Resources—Failure to provide adequate reasons for a decision refusing an R&D Start Grant application, October 2007—13|2007

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D

Defence Force

Application of penalties under Welfare to Work, December 2007—16|2007

Damage caused to inbound international postal items, April 2008—04|2008

Dealing with the Commonwealth Ombudsman's office—Information for agencies

Defence Force Ombudsman

Defence Force Ombudsman

Department of Defence—Allegations concerning the HMAS Westralia fire, April 2008—03|2008

Department of Immigration and Citizenship: Timeliness of decision making under the Freedom of Information Act 1982, June 2008—06|2008

Department of Immigration and Citizenship—Notification of decisions and review rights for unsuccessful visa applications, December 2007—15|2007

Department of Immigration and Citizenship—Report into referred immigration cases: Data problems, June 2007—08|2007

Department of Immigration and Citizenship—Report into referred immigration cases: Detention process issues, June 2007—07|2007

Department of Immigration and Citizenship—Report into referred immigration cases: Notification issues (including cases affected by the Federal Court Decision in Srey), June 2007—09|2007

Department of Immigration and Citizenship—Report into referred immigration cases: Other legal issues, June 2007—10|2007

Department of Immigration and Citizenship—Reports into referred immigration cases

Department of Immigration and Citizenship—Reports into referred immigration cases
Report summaries

Department of Immigration and Multicultural Affairs – Administration of s 501 of the Migration Act 1958 as it applies to long-term residents, February 2006—01|2006

Department of Immigration and Multicultural Affairs – Management of a frail aged visitor to Australia, April 2006—05|2006

Department of Immigration and Multicultural Affairs – Report into referred immigration cases: children in detention, December 2006—08|2006

Department of Immigration and Multicultural Affairs – Report into referred immigration cases: mental health and incapacity, December 2006—07|2006

Department of Immigration and Multicultural Affairs – Report into referred immigration cases: Mr G, December 2006—06|2006

Department of Immigration and Multicultural Affairs – Report on referred immigration cases: Mr T, March 2006—04|2006

Disclaimer notice

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E

EL2 Director, State Office - Brisbane

Endorsed Supplier Arrangements for Australian Government agencies

Error with complaint

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F

Freedom of Information and open government

Freedom of Information

August 2007—Report to the Attorney-General on the results of inspections of records under s 55 of the Surveillance Devices Act 2004

February 2007—Report to the Attorney-General on the results of inspections of records under s 55 of the Surveillance Devices Act 2004

February 2008—Report to the Attorney-General on the results of inspections of records under s 55 of the Surveillance Devices Act 2004

Freedom of Information (FOI)

Freedom of Information (FOI) – Section 8 statement

Freedom of Information (FOI) – Section 9 Statement

Freedom of Information requests

Frequently asked questions

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G

Geoffrey Kolts (1986–1987)

General tender, contract and consultancy information

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H

How the Ombudsman can help you

Health and Aged Care investigation, July 2000—01|2000

Help

Home

Home

Home

How to apply

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I

Immigration reports tabled in Parliament by number

Immigration

Immigration reports tabled in Parliament 4 June 2008

International program

Immigration reports tabled in Parliament 14 May 2008

Immigration reports tabled in Parliament 12 March 2008

Immigration reports tabled in Parliament 13 February 2008

Immigration reports tabled in Parliament 15 August 2007

Immigration reports tabled in Parliament 19 September 2007

Immigration reports tabled in Parliament 13 June 2007

Immigration reports tabled in Parliament 9 May 2007

Immigration reports tabled in Parliament 21 March 2007

Immigration reports tabled in Parliament 7 February 2007

Immigration reports tabled in Parliament 5 December 2006

Immigration reports tabled in Parliament 29 November 2006

Immigration reports tabled in Parliament 18 October 2006

Immigration reports tabled in Parliament 13 September 2006

Immigration reports tabled in Parliament 16 August 2006

Immigration reports tabled in Parliament 20 June 2006

Immigration reports tabled in Parliament 10 May 2006

Immigration reports tabled in Parliament 29 March 2006

Immigration reports tabled in Parliament 1 March 2006

Immigration reports tabled in Parliament 9 February 2006

Immigration Ombudsman

Immigration Ombudsman

Immigration report 001/05

Immigration report 002/05

Immigration report 003/05

Immigration report 004/05

Immigration report 005/05

Immigration report 006/05

Immigration report 007/05

Immigration report 008/05

Immigration report 009/05

Immigration report 010/05

Immigration report 011/05

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Immigration report 013/05

Immigration report 014/05

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Immigration report 019/05

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Immigration report 118/06

Immigration report 119/07

Immigration report 120/07

Immigration report 121/07

Immigration report 122/07

Immigration report 123/07

Immigration report 124/07

Immigration report 125/07

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J

June 2005–Resolving military grievances

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K

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L

Law enforcement complaints and monitoring activities

Law enforcement and defence complaint handling workshop proceeding, Papua New Guinea, September 2007

Legal information and legislation

Legislation and legal information

Lessons for public administration —Ombudsman investigation of referred immigration cases, August 2007—11|2007

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M

Minister's tabling statement - 1 March 2006

Minister's tabling statement - 13 September 2006

Minister's tabling statement - 16 August 2006

Minister's tabling statement - 18 October 2006

Minister's tabling statement - 20 June 2006

Minister's tabling statement - 21 March 2007

Minister's tabling statement - 29 March 2006

Minister's tabling statement - 29 November 2006

Minister's tabling statement - 5 December 2006

Minister's tabling statement - 6 December 2005

Minister's tabling statement - 7 February 2007

Minister's tabling statement - 9 February 2006

Minister's tabling statement - 9 May 2006

Minister's tabling statement - 9 May 2007

Minister's tabling statement—12 March 2008

Minister's tabling statement—13 February 2008

Minister's tabling statement—13 June 2007

Minister's tabling statement—14 May 2008

Minister's tabling statement—15 August 2007

Minister's tabling statement—19 September 2007

Minister's tabling statement—4 June 2008

Multilingual brochure

Media releases

Making a complaint

Making a complaint brochure - Albanian

Making a complaint brochure - Amheric

Making a complaint brochure - Arabic

Making a complaint brochure - Bosnian

Making a complaint brochure - Chinese (simple)

Making a complaint brochure - Chinese (traditional)

Making a complaint brochure - Croatian

Making a complaint brochure - Dari

Making a complaint brochure - Dinka

Making a complaint brochure - Dutch

Making a complaint brochure - English

Making a complaint brochure - Farsi

Making a complaint brochure - Filipino

Making a complaint brochure - French

Making a complaint brochure - German

Making a complaint brochure - Greek

Making a complaint brochure - Hindi

Making a complaint brochure - Indonesian

Making a complaint brochure - Italian

Making a complaint brochure - Khmer

Making a complaint brochure - Korean

Making a complaint brochure - Kurdish

Making a complaint brochure - Lao

Making a complaint brochure - Macedonian

Making a complaint brochure - Malay

Making a complaint brochure - Pashtu

Making a complaint brochure - Polish

Making a complaint brochure - Russian

Making a complaint brochure - Serbian

Making a complaint brochure - Sinhalese

Making a complaint brochure - Somali

Making a complaint brochure - Spanish

Making a complaint brochure - Swahili

Making a complaint brochure - Tamil

Making a complaint brochure - Tigrinya

Making a complaint brochure - Turkish

Making a complaint brochure - Vietnamese

Managing your relationship with the ATO

Marriage-like relationships—Policy guidelines for assessment under social security law, October 2007—14|2007

Migration Agents Registration Authority—Complaint-handling process, June 2007—05|2007

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N

-- no documents starting with this letter --

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O

Ombudsman's office

Ombudsman's role

Our history

Ombudsman's office, 2003–present

Ombudsman's office, 1997–2003

Ombudsman's office, 1993–1998

Ombudsman's office, 1991–1992

Ombudsman's office, 1988–1991

Ombudsman's office, 1985–1987

Ombudsman's office, 1977–1985

Ombudsman internationally

Outreach Activities

Office establishment

Fact Sheet 1—Ombudsman investigations

Fact Sheet 2—Administrative Deficiency

October 2006—The FOI landscape after McKinnon

Office policy on use of consultants

Ombudsman e-bulletin

Ombudsman e-bulletin

Ombudsman e-bulletin

Ombudsman examines Immigration’s administration of detention debt waiver and write-off, April 2008—02|2008

Onshore refugee processing, September 1997—03|1997

Order printed publications [pdf]

Organisation chart

Other complaint-handling and review agencies

Our legislation

Our offices

Own motion investigation into Australian Crime Commission, June 2004—02|2004

Own motion investigation into Australian Taxation Office (ATO) complaint handling, July 2003—02|2003

Own motion investigation into complaints handling in the Job Network, August 2003—03|2003

Own motion investigation into Immigration detainees held in state correctional facilities, March 2001—06|2001

Own motion investigation into Immigration detention centres, March 2001—05|2001

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P

Poster—General

Professor John McMillan (2003–present)

Pacific Island Network of Ombudsmen

Poster—Indigenous

Public Interest Disclosure Legislation in Australia:Towards the Next Generation
An Issues Paper

Public Interest Disclosure Legislation in Australia:Towards the Next Generation
Summary of Issues Paper

Philippa Smith (1993–1998)

Portfolio Budget Statements

Poster—Multilingual

Professor Dennis Pearce (1988–1991)

Professor Jack Richardson (1977–1985)

Postal Industry

Period of Office

Policing domestic violence, July 2001—02|2001

Postal Industry Ombudsman

Postal Industry Ombudsman

Posters

Previous Investigation reports

Previous Taxation Activities reports

Previous years

Privacy Statement

Procurement plan

Program

Publications

Publications

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Q

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R

Ron McLeod (1998–2003)

2007

Investigation reports

Recommendations and responses: An overview

Recruitment

Refusal to provide reasons for not pursuing complaints about tax agents, June 2004—03|2004

Registration

Related sites

Report of the investigation into ABARE's External Funding for Climate Change Economic Modelling, February 1998—01|1998

Report on Commonwealth Ombudsman’s activities under Part V of the Australian Federal Police Act 1979, October 2007

Reports - Taxation activities reports

Research and speeches

Research projects

Review of ACT policing's watchhouse operations: A joint report by the Australian Federal Police and the Commonwealth Ombudsman, June 2007—06|2007

Review of Australian Defence Force Redress of Grievance System, April 2005—01|2005

Review of Department of Employment Workplace Relations and Small Business Complaint Handling Process for the Job Network, January 2001—09|2001

Review of our decisions

Review of practices and procedures for Australian Defence Force complaints, January 1998—04|1998

Review of the Child Support Agency’s Complaint Service, July 2001—04|2001

Review of the use of compliance powers by the Building Industry Taskforce
Report for the period 13 January 2005 to 27 March 2006

Revocation of visas on entry to Australia, September 1997—04|1997

Role of the Commonwealth Ombudsman of Australia

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S

Service Charter

Strategic Plan

Legal Services Expenditure

Scrutinising government – Administration of the Freedom of Information Act 1982 in Australian government agencies, March 2006—02|2006

Seeking information from the Ombudsman's office

Senate Order on Government agency contracts

Site information

Site Map

Speeches

State and Territory Ombudsman

Submissions to Parliamentary enquiries

Surveillance devices

Surveillance devices reports

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T

Twinning Program with Papua New Guinea

Taxation

Tenders, contracts and consultancies

Taxation Ombudsman

Taxation Ombudsman Activities 2002 – 2003

Taxation Ombudsman Activities 2003 – 2004

Taxation Ombudsman Activities 2005

Taxation Ombudsman activities 2006

Taxation Ombudsman activities 2007

Telecommunications interception

Thank you for your complaint

The ATO and Budplan, June 1999—04|1999

The ATO and Main Camp, January 2001—03|2001

The Australian Crime Commission’s implementation of recommendations, November 2004—06|2004

Tips and advice

To compensate or not to compensate? September 1999—02|1999

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U

13 February 2008—125 Immigration detention review reports tabled in Parliament.

22 May 2007—Update on review of ACT Policing’s watch house operations

4 October 2007—Abridged report on DITR failing to provide adequate reasons for a decision refusing an R&D Start Grant application

6 August 2007—Lessons for public administration: Ombudsman investigation of referred immigration cases.

8 May 2007—Update on review of ACT Policing’s watch house operations

Speeches and presentations from the 30th Anniversary Seminar are now online

Surveillance devices inspection report tabled in Parliament 19 September 2007

Unacceptable behaviour at a Navy training establishment, October 2004—04|2004

Unreasonable Complainant Conduct: Interim Practice Manual

Use of access powers by the Australian Taxation Office, August 2004—07|2004

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V

Vacancies

Venue

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W

Who we are

Work in South East Asia

What you can expect from us

What does ombudsman legislation need?

Working conditions

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X

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Y

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Z

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